SHIPPING POLICY – La Guaca Joyeros
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SHIPPING POLICY

PAYMENT METHODS:
 
Payment by credit or debit card AND BANK TRANSFER:
Use your credit and debit cards to buy from the comfort of your home or anywhere, through our secure payment platform. We receive all debit or credit cards and BANK TRANSFERS.
 
 
CASH:
 
With this modality you can pay for your purchases using a payment code issued by MERCADO PAGO, which we send you by email so that you can make the payment at the following POINTS:
 
* IMAGES OF MERCADO PAGO PAYMENT OPTIONS *
 
SHIPPING:
 
*Home delivery:
 
Get your products at home, in good condition and with the greatest punctuality, The order will be delivered according to the date agreed by the carrier, you will receive two emails at the end of your purchase, one for confirmation and another for the dispatch of your order, You must be present at the address during these dates or someone previously authorized by you, to receive the merchandise. If it is not possible to deliver the merchandise because the client or the authorized person is not at home, the shipment may be rescheduled with prior telephone communication with the buyer. If the customer is not there and a third delivery has to be rescheduled, this delivery will have an additional cost equal to the transportation cost charged on the invoice.
Delivery times: 

The delivery time will be ten (10) business days, subject to the availability of the carrier.

 

*CALCULATION OF SHIPPING COST:
The home delivery rate will depend on the product and the following options:
- Normal dispatch: it will depend on the country or city of delivery.
- Special dispatch: this is an option for our customers who want their order in the shortest possible delivery time to their country or city of delivery.
 
Customers will be responsible for shipping charges on transactions made, including retraction if applicable. The costs will be settled from the moment of purchase, in order to facilitate transparency in our processes.

 
*SHIPPING AND PAYMENT ON DELIVERY WITHIN THE SAME CITY:
 
Make your purchases through our hotline (WHATSAPP 314 6532657 )
OUR ADVISORS WILL HELP YOU!!!
 
After selecting the product you want to buy on our website, you can enter our WhatsApp at the bottom of the page with this information and we will help you finish your order.
1. Enter https://laguacajoyeros.com , select the product you want to take.
2. Select the * WhatsApp * option that appears at the bottom of the page.
enter, Confirm the data for delivery, selected product and continue with the payment method to finish the purchase process.
Immediately after this, our advisor will contact you, to indicate availability, delivery time and last shipping cost.
  • SCHEDULES AND ATTENTION NUMBERS IN OUR JEWELRY STORES:
 
give center:
GUACA 1
035 - 3706623 - 314 3139112
9:00 a.m. to 6:00 p.m.
street 38 # 41 - 33
 
GUACA 2
035 - 3403648 - 300 8472841
9:00 a.m. to 6:00 p.m.
street 38 # 41 - 26
 
PORTAL DEL PRADO SHOPPING CENTER
310 3481333
10:00 a.m. to 7:00 p.m.
 
 
ONLINE STORE SALES ADVISOR
314 6532657
9:00 a.m. to 6:00 p.m.
 
 
GUARANTEE   

 

New products:

Gold is your best investment and it is money anywhere in the world, for this reason LA GUACA JOYEROS guarantees the purchase of your jewel at a distinctive price. For the conservation of your jewel, remember that you can access our free cleaning services at any time and in any of our LA GUACA JOYEROS jewelry stores. In accordance with articles 3 and 7 of Law 1480 of 2011, the website and LA GUACA JOYEROS establish a guarantee that covers the purity of the metal for gold jewelry, referring to 18k for gold and a 3-month warranty for manufacturing defects. Gold and silver can lose their shine and/or original shape when in contact with the skin, hard elements or chemicals, so we recommend the following to preserve your jewel: Clean it with a soft cloth before storing it, avoid wearing it when you sleep or when taking a bath, do not apply perfumes on the metal or stones. This guarantee expires immediately if the jewel has been intervened by personnel other than LA GUACA JOYEROS, nor is it valid in the event of:

1. Detachment of pearls or stones, product of blows or aggressive agents; 2. Changes or transformations of the piece by persons outside LA GUACA JOYEROS; 3. Abuse; 4. Scratches or deterioration of the original shape of the jewel due to improper use. Write to us at our ( INFO@LAGUACAJOYEROS.COM ) if you have any questions.

 

LA GUACA JOYEROS GENERAL RECOMMENDATIONS:

 

recommends the following recommendations regarding the purchased product

Read the conditions of use and care established by the manufacturer or supplier of the jewel to guarantee its conservation over time.

 

1) Keep in mind that custom jewelry designs are unchanged.

2) Remember that on our page you will find the specific characteristics of the product, and the information regarding our policies, terms and conditions.

¡HOLA!

Nos encantaría ayudarte con lo que necesites, por favor déjanos tus datos y nos pondremos en contacto contigo lo más pronto posible.

¡GRACIAS POR PREFERIRNOS!